Shipping Policy

Thank you for choosing Arcadia Gaming. We strive to provide an excellent shopping experience, and part of that commitment is ensuring your order reaches you quickly and securely. Please review our detailed shipping policy below for information on our shipping options, estimated delivery times, tracking, and more.

1. Order Processing Times

Standard Processing: Orders are processed within 1-3 business days, excluding weekends and public holidays. Processing time includes order verification, packaging, and dispatch.
Order Cutoff Time: Orders received after 5:00 PM (Eastern Pacific) will be processed starting the following business day.

Note: During high-demand periods, such as holidays or special promotions, processing times may increase slightly due to high order volume. We thank you for your patience during these times.

2. Shipping Options & Delivery Estimates

We offer shipping methods to meet different delivery needs.

* Delivery times are estimates based on average shipping durations and may vary due to factors beyond our control, such as weather delays or customs clearance.

** Shipping rates may vary based on order weight, destination, and promotional discounts.

3. International Shipping

Arcadia Gaming ships internationally to select countries. Please review the international shipping details below:

Shipping Cost: Calculated at checkout based on the destination country and package weight.
Estimated Delivery Time: 7-21 business days, depending on customs clearance times and carrier policies in the destination country.
Customs Fees and Import Taxes: All international orders may be subject to customs duties, import taxes, or fees levied by the destination country. These fees are the responsibility of the recipient and are not covered in our shipping costs.

Important: Customs clearance procedures may cause delays beyond our original delivery estimates.

4. Order Tracking and Notifications

Once your order has shipped, we will send you a confirmation email containing a tracking number and a link to track your order. Tracking information may take up to 48 hours to update after dispatch.

Tracking Delays: In some cases, tracking updates may be delayed during peak seasons or due to carrier constraints. We recommend checking your tracking link periodically.

5. Shipping Restrictions

Undeliverable Addresses: We are unable to ship to P.O. boxes, APO/FPO addresses, or certain international destinations due to carrier restrictions.
Restricted Items: Some products may be restricted or prohibited from shipping to specific locations due to regulations or carrier policies. If your order is affected, our team will contact you with alternative options or a refund if necessary.

6. Lost, Delayed, or Stolen Packages

We understand that shipping issues can be frustrating. Here’s how we handle common issues:

Lost Packages: If your package is lost in transit or cannot be located, please contact our support team at ArcadiaGoGaming@Gmail.com. We will work with the carrier to investigate and take necessary actions.
Stolen Packages: Once a package is marked as “delivered” by the carrier, it is considered the responsibility of the recipient. Arcadia Gaming cannot be held liable for packages reported as stolen after delivery. We recommend ensuring the delivery location is secure or requesting that the carrier leave your package in a safe spot.
Delayed Orders: If your order is significantly delayed beyond the estimated delivery time, please reach out to our support team. We’ll help you resolve the delay as promptly as possible.

7. Changes to Your Shipping Address

If you need to make changes to your shipping address, please contact us within 24 hours of placing your order. We will do our best to accommodate your request, but please note that changes may not be possible once your order has entered the shipping process.

8. Failed Delivery Attempts and Return Shipments

In the event of failed delivery attempts (e.g., incorrect address, no recipient available), your package may be returned to our facility or the shipping carrier's local depot. Please be aware that any additional shipping costs to re-send the package will be the responsibility of the customer.

9. Contact Us

For any inquiries about our shipping policy or if you need assistance with an order, please don’t hesitate to contact our Customer Support team. We’re here to help ensure your experience with Arcadia Gaming is positive and seamless.

Email: ArcadiaGoGaming@Gmail.com
Phone: +1- 347-217-6670
Business Hours: Monday to Friday, 9:00 AM - 5:00 PM (Eastern pacific)

Policy Updates

Arcadia Gaming reserves the right to update or modify this shipping policy at any time. Changes will be posted on this page, and significant updates will be communicated via email.

Thank you for shopping with us. We appreciate your trust and are committed to providing you with a secure and reliable delivery experience.